Chapter IPrinciples
- child-first decisions
- written communication
- neutral tone
- short messages
- documented agreements
Chapter IIRules that protect you
- Use one channel. No random calls.
- Keep it factual. No emotions. No history.
- Respond on schedule, not instantly.
- Don't argue accusations. Answer logistics only.
- If it escalates, pause and return to facts.
Chapter IIITemplate message
"Pickup is 18:00 at the usual location. Please confirm."
Structure beats chaos.
Valon Asani
Founder, BE THE ONE
Serial entrepreneur and founder of dua.com, the largest platform for the Albanian diaspora with 1.1M+ users. Founder of MIK Group and BE THE ONE.